An AI receptionist for plumbers

Why plumbing calls go to voicemail

A plumber's hands are busy when the phone rings. You're under a sink, in a crawl space, or cutting into a slab, and the call that comes in is a homeowner with water on the floor. They don't leave a message. They call the next plumber on the list.

The numbers back that up. A CallRail benchmark cited by Plumber magazine puts the share of calls home-service businesses miss at about 14%. In a CallRail survey of 1,000 US consumers (2025), 82% said they'd try a competitor after an unanswered call, and only 42% leave a voicemail at all.

Plumbing calls also don't keep office hours. Water heaters quit on Sunday morning. Drains back up the night before a holiday dinner. A supply line under a vanity lets go at 11 PM.

What the AI receptionist does on a plumbing call

1. Answers in your company's name, on the first ring, and opens with "This call may be recorded."
2. Asks what your office would ask: is water actively leaking, is it a drain, a fixture, the water heater or the main line, is it a house or a business, what's the address, how soon do they need someone.
3. Books the right kind of visit into your Google Calendar: a service call, a drain cleaning, a water heater estimate, a repipe or remodel estimate. Only the appointment types, lengths, hours and service area you set, and only after checking the time is still open.
4. Takes a message when the caller wants you, or when the job is something you don't book over the phone, and marks it urgent when the caller says it can't wait.
5. Emails you the booking or message in full, minutes after the call. Every call is also listed in your portal at app.aeriox.co.

It quotes only the prices you give it, such as your service-call or trip fee, or a flat rate for a drain cleaning. It never guesses at the cost of a repair. Anything else becomes a note for you.

A sample late-night leak call

What to give it, and where it stops

Setup starts with a 15-minute call. Then AERIOX builds the agent with you in 2 to 5 business days. For a plumbing shop, that means:

• Your service area, by town or ZIP, so it doesn't book a job two counties over.
• Your hours, and which jobs it can book after hours versus take as a message.
• Your appointment types and lengths: a 1-hour service call, a 30-minute estimate, whatever you actually run.
• The prices you're willing to say on the phone, and nothing more.

And the limits, plainly:

• It doesn't troubleshoot or give repair advice. It gathers what the plumber needs to know.
• It doesn't connect callers to you live, and it doesn't text anyone. A caller who wants you gets a message taken for a call back.
• It takes up to 2 calls at once. A third caller hears a short message asking them to call back.
• It tells callers it's an AI whenever they ask, and never pretends to be you.

What it costs for a plumbing company

Voice plans are priced by how busy your phone is, not per seat. Every plan answers 24/7, books and emails you every call, and includes setup. The first month is paid upfront; after that it's month to month. Minutes count only while the agent is on a call.

A one-truck plumber who runs the jobs and the phone usually fits Solo. A shop with a few plumbers on the road fits Crew: up to 3 calendars, so it can book by plumber. See all plans or what an AI receptionist costs.