Terms of Service

1. Acceptance of Terms

By accessing or using AERIOX Studio, aeriox.co, the AI front desk services we provide to businesses, or the AERIOX app for iPhone and Android and your AERIOX account (together, the "Platform"), operated by AERIOX, LLC ("AERIOX," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Platform.

These Terms constitute a legally binding agreement between you and AERIOX, LLC, a Florida limited liability company headquartered in Jupiter, Florida.

2. Account Registration & Eligibility

To use AERIOX Studio, you must create an account. By registering, you represent that:

• You are at least 13 years of age (or the minimum age required in your jurisdiction).
• If you are between 13 and 18, you have obtained parental or guardian consent.
• The information you provide during registration is accurate, current, and complete.
• You will maintain and update your account information as needed.
• You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

AERIOX reserves the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are fraudulent.

2A. AI Front Desk Services

This section applies if your business uses our AI receptionist (the AI Voice Agent), our AI chat agent, online booking, or website services. Your plan, fees and any setup work are set out in your order and in our Website & Front Desk Order Terms (together, your “Order”). If your Order and these Terms conflict, your Order controls for those services.

• Calls open with a recording notice, and the AI is honest about what it is. Every call our AI receptionist answers opens with “This call may be recorded.” We don’t record the calls or keep transcripts of them. The audio is processed live, while the caller talks, so the receptionist can hear and answer them. Our voice AI provider may keep the conversation for up to 30 days to check for abuse, and doesn’t use it for training. The receptionist tells callers it’s an AI whenever they ask and never claims to be human.
• Website chats are labeled as AI. Before a visitor sends their first message, our AI chat agent tells them they’re chatting with your business’s AI assistant and links to our Privacy Policy. It tells visitors it’s an AI whenever they ask and never claims to be human.
• You keep your phone number. Calls reach the AI receptionist through call forwarding that you control, and you can turn forwarding off at any time. If you move a number to us, it stays yours, and we will release it to you on request.
• Inbound calls only. The AI receptionist answers calls. It does not place outbound calls or send text messages. You may not use the services to call or text anyone without the consent the law requires.
• Busy times. The AI receptionist answers a limited number of calls at once, within the limits your Order sets out. When it can’t take a call, the caller hears a short message asking them to call back, or a busy signal. When the caller’s number shows, we usually email it to you so you can call them back.
• Your information, your answers. Your AI agents answer from the information you give us, such as your hours, services, prices, and policies. You are responsible for keeping it accurate and for approving any prices and policies it may share.
• AI can make mistakes. An AI agent can mishear a caller, misread a chat, misunderstand a request, or fail to book. We test each agent before it goes live and review call records, messages and chats to improve it, but we don’t promise that every call or chat will be handled correctly. Review your messages, bookings and chats, and follow up with your customers.
• Not for emergencies. Neither agent is an emergency service, and neither replaces 911. The AI receptionist tells callers with a life-safety emergency to hang up and call 911, and the chat agent tells visitors to call 911.
• Sensitive information. Don’t use the services for protected health information unless we have signed a business associate agreement with you. Your AI agents never ask for payment card numbers.
• Your data. Call records, messages, website chat conversations, contacts, and bookings created for your business belong to you (“Customer Data”). We use Customer Data only to provide and improve the services for you, as described in our Privacy Policy. We keep call records and messages for 2 years, and website chat conversations for 12 months, unless you delete them, or ask us to delete them, sooner or your Order says otherwise. You can export Customer Data while your plan is active, and we will send you an export when you cancel if you ask for one.
• Service providers. We use third-party providers for phone service, speech recognition, voices, AI models, email, and hosting. They are listed on our Subprocessors page.
• Usage. Your Order says how many minutes of calls your AI agent plan includes each month, if any, what happens past them, including any prepaid credit and when your AI receptionist pauses, and the phone line’s limits. We don’t charge for usage unless your Order says so. Prepaid credit for the AI receptionist follows your Order: the AERIOX Studio credits in Sections 4 and 9 are a different thing, and their rules don’t apply to it.

2B. Shopping with AERIOX

This section applies when you buy AERIOX clothing from the AERIOX Shop, in the AERIOX app for iPhone and Android or at shop.aeriox.co. AERIOX, LLC is the seller. The shop’s Terms of Service, Shipping Policy and Refund Policy (the “Shop Policies”) apply to every order, wherever you place it, and checkout links to them. If the Shop Policies and these Terms conflict about an order, the Shop Policies control for that order, except for the last point under Limits of liability below, which always applies. Each order follows the versions in place when you placed it.

Sections 3, 4, 9 and 10 cover AERIOX Studio and our plans for businesses. They don’t apply to shop orders. For your use of the AERIOX app, the AERIOX Shop and your AERIOX account as a shopper or app user, Section 13’s indemnity is narrower, and disputes about them go to court in Florida without Section 14’s arbitration or class-action waiver, as Section 14 says.

Orders and acceptance

• Who can order. You must be at least 18, or the age of majority where you live, or order with a parent or guardian’s involvement. This applies even if you have an AERIOX account, which is open from 13.
• Your order is an offer to buy. We accept it when we email you the order confirmation.
• Your Bag doesn’t reserve anything. If a piece closes, sells out or becomes unavailable while it’s in your Bag (your cart on the website), you can’t buy it.
• We may refuse or cancel an order, or part of one, before it ships, for example for a pricing error, suspected fraud, or an address we can’t deliver to. If we cancel after you’ve paid, we refund what we cancel in full.
• Cancelling or changing an order. Printing can start within hours, so email shop@aeriox.co right away. The shop’s Refund Policy says when we can still cancel, and the Shipping Policy covers address changes and order quantities.

Prices and taxes

• Prices are in US dollars and can change at any time. You pay the price shown at checkout when you place your order, and a later change doesn’t affect that order.
• Sales tax is calculated at checkout and charged where the law requires it.
• The Shipping Policy sets the shipping cost. Right now, shipping is free on every order. Checkout shows your total, with tax, before you pay.

Payment

• Checkout is Shopify’s checkout page: at checkout.aeriox.co on the web, and shown inside the app. Shopify processes your payment, and checkout shows the ways you can pay.
• We charge your payment method when you place your order.
• AERIOX never receives or stores your full card number.
• If you pay with Shop Pay, Apple Pay, Google Pay or PayPal, that service’s own terms also apply.

Made to order, and shipping

• Every piece is printed after you order it. Printful, our production partner, prints it and ships it to you. Small differences in print placement, color and size come with printing to order, as the shop’s Terms of Service and Refund Policy describe.
• We ship within the US only: the 50 states and Washington, DC. Printing and delivery times are estimates. The Shipping Policy says when we ship by, what happens if your order is late (including your right to cancel), tracking, and lost or returned packages.

Returns and misprints

• No returns for size or a change of mind. Each piece is made for your order, so we don’t take returns or exchanges for fit, preference or a change of mind. Check the size guide on the product page before you order.
• Misprints and defects. If a piece arrives misprinted, defective, damaged or isn’t what you ordered, email shop@aeriox.co within 30 days of delivery, with your order number and photos. We reprint it and send it to you free, or refund what you paid for it if we can’t. You don’t need to send anything back. This is our limited warranty. The shop’s Refund Policy says what it covers and how to claim.
• Refunds go back to your original payment method, as the shop’s Refund Policy says.

Your AERIOX account and the app

• Optional. You can browse and buy as a guest. An account keeps your saved items, sizes and email choices, and shows your recent orders.
• One login. Your AERIOX account is the same AERIOX login as our client portal at app.aeriox.co. You sign in with a code we email you, and you can also set a password. It’s separate from Shopify’s customer accounts. Section 2 applies to it: you must be at least 13, with a parent or guardian’s consent if you’re under 18, and you keep your details accurate and your sign-in to yourself.
• Deleting your account. In the app, go to Settings › Account › Delete account, or use app.aeriox.co/delete-account. The Privacy Policy says how long it takes, what we delete and what we keep. Because it’s one login, deleting it also ends anything else on that login, such as access to the client portal. Deleting your account doesn’t cancel or refund an order: your orders stay in Shopify as our sales and tax records, and the Shop Policies still apply to them. Deleting the app from your phone doesn’t delete your account.
• The app. The app is free. You may use it on devices you own or control, under these Terms. The terms of the app store you got it from, Apple’s App Store or Google Play, also apply. Drop alerts and every other phone permission are your choice, and you can buy without them.

Drops, Core and the Vault

• We release designs in numbered drops, and keep some in Core, a collection that stays in the shop. A drop’s pieces can be bought only once it opens. A countdown in the app or on the site is a guide to when that is.
• Pieces may close or sell out. We don’t promise how long a drop, a piece, a size or a color stays on sale, in a drop or in Core. A drop can close, and a piece, size or color can sell out or become unavailable, for example when the blank garment is out of stock with Printful. If we can’t make a piece you’ve ordered at all, we cancel it and refund it in full. If it’s only late, the Shipping Policy applies.
• The Vault. When a drop closes, it moves to the Vault. Its pages and its record stay up, and its pieces are no longer for sale. We make no promise about a closed design’s future.
• A piece from a closed drop is still covered by our limited warranty.

Limits of liability

• For a claim about an order or a product, the shop’s Terms of Service set our limits: our total liability is what you paid for that product, and we aren’t liable for indirect, incidental or consequential damages.
• For the app, your AERIOX account and our websites other than the shop’s (shop.aeriox.co and its checkout, which the shop’s Terms of Service cover), Section 12 applies. Its “as is” wording covers the app and those websites, not the clothing you buy.
• Nothing in these Terms or the Shop Policies limits our limited warranty as the shop’s Refund Policy sets it out, any implied warranty the law gives you on a product, your rights under consumer-protection laws that can’t be waived, or liability the law doesn’t let us limit, such as for death or personal injury caused by our negligence, or for fraud.

Questions about an order: shop@aeriox.co, with your order number. By mail: AERIOX, LLC, 860 Jupiter Park Dr STE 1A, Jupiter, FL 33458.

3. Subscription Plans & Billing

Paid plans, including AERIOX Studio subscriptions, website hosting and AI agent plans, are billed in advance through Stripe. You authorize us to charge your payment method on file at the start of each billing period until you cancel.

AERIOX Studio offers the following subscription tiers:

• Explorer (Free) — Limited access to core features with a starter credit allocation.
• Starter — Expanded credit allocation, access to additional AI models, and priority queue.
• Creator — Higher credit allocation, access to all models, batch generation, and publishing tools.
• Studio — Maximum credits, team collaboration, dedicated support, and full platform access.

Studio subscriptions are billed monthly or annually. Annual plans include a discount as displayed on the pricing page.

You may upgrade, downgrade, or cancel your subscription at any time. Downgrades and cancellations take effect at the end of the current billing period. No prorated refunds are issued for mid-cycle cancellations.

4. Credit System

AERIOX Studio uses a credit-based system for AI-powered generation features. Credits are consumed when you use image generation, video generation, audio synthesis, and other AI services.

• Credit value: 1 credit = $0.05 USD.
• Pricing formula: Credit costs per operation are calculated as the underlying API cost multiplied by 1.67, rounded to the nearest credit. The full credit rubric is published on our pricing page.
• Credit bundles: Additional credits may be purchased as one-time bundles at any time.
• Expiration: Monthly subscription credits roll over within your tier's rollover cap each billing cycle while your subscription is active, and expire at the end of the paid-through period if your subscription is canceled. Purchased credit bundles never expire — they remain spendable indefinitely, including after a subscription ends.

5. Content Ownership

Your content is yours. You retain full ownership of all content you create using AERIOX Studio, including scripts, images, videos, audio, and any other generated materials.

By using the Platform, you grant AERIOX a limited, non-exclusive, worldwide, royalty-free license to store, process, display, and transmit your content solely for the purpose of operating the Platform and providing the service to you. This license terminates when you delete your content or close your account.

You are free to use your generated content for personal, commercial, and any other lawful purpose, subject to the restrictions in Section 7.

6. AI-Generated Content Disclaimer

AERIOX Studio uses artificial intelligence models from third-party providers to generate content. You acknowledge that:

• AI-generated content is not guaranteed to be original, unique, or free from similarity to existing works.
• You are solely responsible for ensuring that your use of generated content complies with applicable intellectual property laws, including copyright and trademark laws.
• AERIOX does not claim ownership of AI-generated outputs but also does not guarantee that such outputs do not infringe on the rights of others.
• AI models may produce unexpected, inaccurate, or biased results. You should review all generated content before use.
• The availability and performance of third-party AI models are subject to change without notice.

7. Prohibited Use

You agree not to use AERIOX Studio to create, generate, store, or distribute:

• Explicit or NSFW content — Sexually explicit, pornographic, or adult-only material.
• Deepfakes — Realistic depictions of real people without their explicit consent, including face-swapping and voice cloning of identifiable individuals.
• Harassment and abuse — Content intended to bully, threaten, intimidate, or harass any individual or group.
• Impersonation — Content designed to impersonate another person, brand, or organization for deceptive purposes.
• Illegal content — Material that violates any applicable law, including content related to child exploitation, terrorism, fraud, or incitement to violence.
• Spam and manipulation — Automated generation of content for spamming, astroturfing, or manipulating public discourse.
• Misinformation — Deliberately false or misleading content intended to deceive.

Violations may result in content removal, account suspension, or permanent termination.

8. Content Moderation

AERIOX employs automated content screening systems to detect prohibited content at the point of generation. All generated content passes through safety filters before being delivered to users. We reserve the right to:

• Block the generation of content that violates our policies.
• Remove previously generated content that is later found to be in violation.
• Report illegal content to appropriate law enforcement authorities.
• Implement additional moderation measures as needed to maintain platform safety.

9. Refund Policy

• Credit errors: If a system error causes incorrect credit deduction, we will refund the affected credits within 24 hours of confirming the error.
• Dispute window: You have 60 days from the date of a transaction to dispute a charge or credit deduction.
• Subscription and monthly plan fees: Fees for subscriptions and monthly plans, including website hosting and AI agent plans, are non-refundable except where required by law or your Order says otherwise. If you cancel mid-cycle, you keep access through the end of the billing period.
• Credit bundle refunds: Unused credit bundles may be refunded within 14 days of purchase, provided no credits from the bundle have been consumed.

To request a refund, contact us at billing@aeriox.co.

10. Pricing Changes

Our prices may change. Current prices are shown on our website and in your account. Before a change to what you pay takes effect, we'll email you the new price and the date it starts. A price change never affects a billing period you've already paid for, or a one-time price you've already paid. If you don't want to continue at the new price, you can cancel before it takes effect.

11. Account Termination

If your business uses our AI front desk or website services, cancellation follows your Order, and Customer Data follows Section 2A.

You may delete your account at any time through your account settings. Upon deletion:

• Your personal data will be removed in accordance with our Privacy Policy.
• Your generated content will be permanently deleted within 30 days.
• Any remaining credits or active subscription will be forfeited.

AERIOX may terminate your account immediately if you materially breach these Terms, engage in prohibited use, or pose a security risk to the Platform.

12. Limitation of Liability

To the maximum extent permitted by applicable law, AERIOX, LLC, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with your use of the Platform.

AERIOX's total aggregate liability arising from or relating to these Terms or your use of the Platform shall not exceed the greater of (a) the amount you paid to AERIOX in the 12 months preceding the claim, or (b) one hundred dollars ($100).

The Platform is provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

For a claim about a shop order or a product, the limits in Section 2B apply instead of this section, and the “as is” wording above doesn’t cover the clothing you buy. For the AERIOX app, your AERIOX account and our websites other than the shop’s (shop.aeriox.co and its checkout, which the shop’s Terms of Service cover), this section applies.

13. Indemnification

You agree to indemnify, defend, and hold harmless AERIOX, LLC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Platform, your content, or your violation of these Terms.

Shoppers and app users. For your use of the AERIOX app, the AERIOX Shop and your AERIOX account as a shopper or app user, the indemnity is narrower, as in the shop’s Terms of Service: you agree to indemnify AERIOX only against claims arising from your breach of these Terms or your misuse of the app, the shop or your account.

14. Dispute Resolution

Any dispute arising from these Terms shall first be resolved through good-faith negotiation. If the dispute cannot be resolved within 30 days, either party may pursue binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall take place in Palm Beach County, Florida.

You agree to waive any right to participate in a class action lawsuit or class-wide arbitration against AERIOX.

Shoppers and app users. The negotiation step, arbitration and class-action waiver above don’t apply to a dispute about the AERIOX app, the AERIOX Shop or your AERIOX account as a shopper or app user. They still apply to AERIOX Studio and our plans for businesses. Like a dispute about an order under the shop’s Terms of Service, such a dispute goes to the state or federal courts located in Florida, except where the law where you live gives you the right to bring it there.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Except for a dispute about the AERIOX app, the AERIOX Shop or your AERIOX account as a shopper or app user, which goes where Section 14 says, any legal action or proceeding shall be brought exclusively in the courts located in Palm Beach County, Florida.

16. Changes to Terms

We may change these Terms. When we make a material change, we update the “Last updated” date at the top of this page. If you keep using the Platform after a change, you accept the new Terms. If you don't agree to them, stop using the Platform and cancel any paid plan.

17. Contact

If you have questions about these Terms, contact us at: